What is the return/exchange policy?

Items purchased from Pageant Planet Shop cannot be returned unless it does not arrive as advertised. 

As stated in our terms of service, "If the item does not match the description or image uploaded by the vendor you have 72 hours to contact us after receiving the item to file a formal complaint. Once received, Pageant Planet will investigate the situation. If the vendor is found to be at fault your money will be refunded, after the vendor receives the item in the same condition in which they sent it."

Contact support@pageantplanet.com for assistance.